Your home, run your way.
Family members are welcome to attend our Resident Meetings, where we encourage residents to voice their concerns or make suggestions as to how we can improve our care and lifestyle services. Meetings are held every two months at The Sanctuary, and everything from menu preferences to cleaning schedules to residents’ preferences for future activities is discussed. Staff inform residents on how previous concerns have been addressed and will give updates on any outstanding actions.
In addition to regular Resident Meetings, we provide a survey to families every six months to gain feedback on all aspects of the services we provide. The results of these surveys are considered by our management team and necessary improvements are put into place.