Hunter Valley Care

Enhancing Lives With Care


IMG_6238_ccOur Admissions Officer Pauline Boswell is happy to help you and your loved one through the admission process and is available to answer any questions you have.

Contact Pauline to arrange a personal tour of Waterview on 02 4941 7000 8:30am – 5:00pm Monday to Friday.

The steps to admission are:

1. Make an appointment with Pauline to discuss the care and lifestyle services required for you or your loved one. Pauline will happily give you a personal tour of Waterview Aged Care Facility and will discuss:

  • The level of care you require;
  • The types of accommodation available;
  • Costs involved with your preferred accommodation type and care services required;
  • Activities available to residents and various aspects of the operation of Waterview;
  • Personal items the resident would like to bring;
  • Possible admission date.

2. To determine a person’s eligibility to move into Residential Aged Care, a member of the Aged Care Assessment Team (ACAT) is required to complete an assessment of the person seeking care. For more information, please contact Pauline or you may refer to Q&A – About Aged Care.

3. Should you wish to proceed with an application, Pauline will confirm your admission date and arrange a meeting with the family prior to admission to complete the necessary paperwork. To this meeting, family will need to bring their completed 5 Steps to Entry into Residential Aged Care booklet, which is available online or may be provided by your doctor or social worker. Family will also need to bring the Aged Care Client Record provided by your ACAT member, as well as Medicare pension card details and bank account details to set up direct debiting if preferred.

At this meeting, Pauline will also discuss a care plan for your loved one and steps for ongoing assessment.

4. On the day of admission, Pauline will have the contract Resident Agreement prepared for signing. We understand that the transition into aged care can be challenging for both the person coming into our care and their family. Our compassionate staff help new residents settle into their new living environment, paying particular attention to their emotional needs.