Find out more about our response to COVID-19, and how we’re working to keep you safe.
PART 1: CORONOVIRUS INFORMATION
Discover important COVID-19 safety information from the Australian Government including factsheets, infographics and other publications.
My Aged Care
• Information for older Australians on Coronavirus (COVID-19)
Aged Care Quality and Safety Commission
• COVID-19 (coronavirus) information
• COVID-19 consumer resources
PART 2: WHAT DOES THIS MEAN FOR VISITORS?
To keep older people safe, some restrictions have been put in place in aged care facilities. Learn about the current restrictions for aged care facilities and residents below.
Department of Health
• Coronavirus (COVID-19) information for families and residents on restricted visits to residential aged care facilities
• Industry Code for Visiting Residential Aged Care Homes during COVID-19
PART 3: WHAT IS HUNTER VALLEY CARE DOING?
At Hunter Valley Care all of our Aged Care Facilities are keeping residents safe while ensuring life continues as normally as possible.
Our Management Team are participating in regular teleconferences and continually implementing preventative actions to help reduce the risk of COVID-19 in our homes. All staff are keeping up to date with the latest Department of Health COVID-19 infection control training and in-house outbreak prevention and management protocols.
At Hunter Valley Care we are keeping informed and responding to the developing situation on a daily basis. This changing information sometimes impacts on the normal operations of facilities and so regular email communications are sent to families.
All staff (including contractors and visiting health professionals) are screened on arrival at our homes. They answer questions about their travel movements and health and if they have recently experienced COVID-19 symptoms. They have their temperature checked and have proof of current influenza vaccination. All staff are required to wear Personal Protective Equipment where appropriate. Contact your local facility staff for more information on staff screening procedures at your home.
As always, the safety of our residents is paramount so even when visiting is permitted by health authorities we must still take precautions.
* Please not the below list of restrictions is not exhaustive and may change on a daily basis in response to the developing situation. Please check with your local facility for a full and current list of restrictions when planning a visit.
Some restrictions for visiting:
• Please do not attend a booked visit if you are in any way unwell
• There is a limit of two visitors at a time
• Visits are held in a designated space (cleaned between visitors)
• All visitors must have proof of their 2020 influenza vaccination
• All visitors must use hand hygiene methods provided
• All visitors must complete a health questionnaire and have their temperature checked
• Visitors must social distance during visits
To help our residents and families stay connected during this time of social distancing our homes are facilitating increased non-contact methods of communication including family face-to-face video calls through the window or via Face time, Facebook Messenger and Skype, and family phone calls on mobiles or landline.
We have introduced an on line booking system to ensure that we have staff assisting residents at the time of call. Don’t hesitate to Contact your local facility staff for more information on ways to stay connected to your loved ones.
All Hunter Valley Care facilities adhere to the strictest cleaning, hygiene and infection control practices as outlined by public health authorities. Our staff use Personal Protective Equipment when required and hand sanitiser is available to residents, staff and visitors throughout each home.
Staff across our homes have completed mandatory COVID-19 training. When necessary, we will initiate a deep clean of any home to ensure there is no infection. Contact your local facility staff for more information on cleaning practices in your home.
PART 4: SUPPORT FOR MENTAL HEALTH DURING ISOLATION
Social distancing, isolation and changes to your daily routine and life can impact your wellbeing, but there are plenty of support options available.
THE DEPARTMENT OF HEALTH COVID-19 SUPPORT LINE FOR SENIORS
1800 171 866 (free call)
If you are feeling lonely, distressed or confused, you can call the COVID-19 support line on 1800 171 866 (free call). This is a dedicated service for older Australians. It provides a safe place to speak with an expert who can listen and offer practical help and advice. The support line is available Monday to Friday, except public holidays, from 8:30am to 6pm.
BEYOND BLUE PHONE SUPPORT SERVICE
1800 512 348 (free call)
Another option is Beyond Blue, who always have people on the end of the phone to help you stay connected, and cope with isolation and being at home.